Network Password Change Options
If your password is expired and you are not on campus (Self-Service Password Reset Tool or SSPR)
If your password is expired and you are on campus:
- Log in to any computer with your expired password.
- Follow the on-screen instructions
If your password is not expired and you are on campus:
- Log in to any computer with your current password.
- Press CTRL+ALT+DEL.
- Select Change Password.
- Follow the on-screen
If you have any questions, please email the helpdesk at email@example.com or call the helpdesk during normal operating hours at (509) 682-6550.
NOTE: If you have a company issued laptop and you take it off campus, IT loses the
ability to manage that laptop. This means that any password change will only happen
on campus and NOT on the laptop until you return to campus.
Frequently Asked Questions:
- Q: How long should I wait to receive an email, SMS, or phone call from password reset?
- A: Emails, SMS messages, and phone calls should arrive in under a minute. The normal
case is 5 to 20 seconds. If you don't receive the notification in this time frame:
- Check your junk folder.
- Check that the number or email being contacted is the one you expect.
- Check that the authentication data in the directory is correctly formatted, for example,
+1 4255551234 or firstname.lastname@example.org.
- Q: Do you prevent users from multiple attempts to reset a password in a short period
- A: Yes, there are security features built into password reset to protect it from misuse.
- Users can try only five password reset attempts within a 24 hour period before they're
locked out for 24 hours.
- Users can try to validate a phone number, send a SMS, or validate security questions
and answers only five times within an hour before they're locked out for 24 hours.
- Users can send an email a maximum of 10 times within a 10 minute period before they're
locked out for 24 hours.
- The counters are reset once a user resets their password.
- Q: How long can the answers to security questions be?
- A: Answers can be 3 to 40 characters long.
- Q: Are duplicate answers to security questions rejected?
- A: Yes, we reject duplicate answers to security questions.
- Q: Can a user register the same security question more than once?
- A: No. After a user registers a particular question, they can't register for that question
a second time.
- Q: How long does password writeback take to work? Is there a synchronization delay
like there is with password hash sync?
- A: Password writeback is instant. It is a synchronous pipeline that works fundamentally
differently than password hash synchronization. Password writeback allows users to
get real-time feedback about the success of their password reset or change operation.
The average time for a successful writeback of a password is under 500 ms.