Help Center

What is ctcLink? ctcLink is kind of like the computer brain behind WVC. It's the online system all the departments at the college will use to make registration, admissions, financial aid, cashiering and more, work smoothly.

Please follow these steps to start using ctcLink:

• You will need your SID (old student ID) or ctcLink ID (new student ID) to activate your ctcLink account.
• You can find your ctcLink ID by clicking this link and entering the email address you used to register or apply at WVC
  • If you have any questions, please email the Help Desk at helpdesk@wvc.edu for assistance.

1. Activate Your Account  (Click the dropdown on ID Type and select ctcLink ID or SID, enter your ID number)

2. Login to ctcLink

3. Update Your Personal Information

4. Registration Video     (Video Tutorial on How to Search and Enroll in Classes)

Please note: When you go to the mobile version of ctcLink to pay tuition, you must activate your ctcLink Student Self-Service page by going to your self-service page in the desktop version of ctcLink first, at https://gateway.ctclink.us/ before you can use the mobile version of ctcLink to pay tuition.

"How-To" Help:

• How to Navigate the ctcLink software as a student
• How to Add Classes to Your Shopping Cart prior to enrollment
• Link to Class Search
• How to clear your "cache"
• Complete listing of how to use the Mobile Information Center (generic Washington State Colleges how-to guides)

 

You can update your contact information through ctcLink in your Profile Tile.

All Wenatchee Valley College students are responsible for understanding and adhering to these network access guidelines and the WVC Acceptable Use policy. If you would like assistance with understanding these guidelines or have any questions on how they apply, please ask for assistance in the Library or Wenatchi Hall Computer Labs.

Students are responsible for the following:

• Log out when done: You are responsible for logging out of computers when you are finished. In order to protect your information and allow others to use the computers, you must log out when done or if you are leaving your computer for an extended period.
• Keep your password safe: When you are first given your credentials, You need to log in and change your password.  Be very careful with your credentials.  Your account contains a substantial amount of sensitive information. When your credentials are compromised, you are at risk of identity theft. If you have any doubt that your password has been compromised, please change it immediately.
• File Storage: Students are given adequate space to store files related to education and coursework in a semi-private area on the WVC network.  These files are accessible from home via virtual desktop.  We strongly discourage the use of USB thumb drives.
• Leaving? When you are no longer enrolled, your WVC student account will become unavailable. Please make arrangements to move your data to a source of your choosing prior to leaving school. This also applies to your student email account. Please forward any emails you would like to keep to your personal email address.
• Non WVC related personal, political, copyrighted or otherwise illegal materials: You are responsible for the content of the files in your storage.  Copyrighted, illegal, inappropriate, or any file of a personal or political nature are not allowed. Please be mindful of what you store on semi-private networks.  In order to audit and enforce the acceptable use policy, information technology has access to review your files. 

 

Applicable WA State Laws:
You should also be familiar with these State of Washington laws which would apply to your college-supported computer use.

Revised Code of Washington (RCW) – Laws enacted by the Washington State Legislature

RCW 9a.52.110 – Computer trespass in the first degree.

RCW 42.52.180 – Use of public resources for political campaigns.

RCW 42.56.070 – Documents and indexes to be made public.

RCW 42.52.160 – Use of persons, money, or property for private gain.

RCW 9.68 – Obscenity and Pornography

RCW 9.68A – Sexual Exploitation of Children

Learning from home can be a bit of a transition.  Here are some recommendations to make things more workable.

Equipment and Software - A Good Basic Setup Includes:

•  Computer
  • Monitor
  • Keyboard
  • Mouse
  • Webcam w/microphone
  • Headphones or speakers
• (or) Laptop – Most laptops have built-in speakers, camera, and microphone (the following items are recommended for better productivity)
  • Keyboard
  • Mouse
  • Large Monitor
• Software Minimum
  • TEAMS

Helpful Links:

• Email:  https://outlook.office.com/mail
• Office: https://portal.office.com
  • This includes Office Online and the installation files to download Office on personal devices (tablets, laptops, computers).
• TEAMS:  Microsoft Suite of Products https://portal.office.com
  
  • For more information, please see our helpful TEAMS page.
• Canvas: https://wvc.instructure.com

• Virtual Desktop: http://mypc.wvc.edu           

• Learn more about distance learning: Distance Learning
• Assistance: 
  • helpdesk@wvc.edu
  • (509) 682-6550

  If you have any questions, please email the helpdesk at helpdesk@wvc.edu or call the helpdesk during normal operating hours at (509) 682-6550. 

The WVC Technology Department will do our best to accommodate every student need. Please contact us if you need technology resources.

Canvas Issues - click here to see down times and outstanding issues

Reset your password at any time.

Password Management

Access to WVC Electronic Resources

Students at Wenatchee Valley College have access to many different computer resources using different sets of credentials.  Please remember to keep your credentials private.  Your information security is important.

If you have any problems with access, please call the the Helpdesk.

Network Resources: This set of credentials provides access to the following resources: Classroom and Lab Computers Wi-Fi                                                (Please connect to WVC WiFi) Virtual Desktop                         (http://mypc.wvc.edu) MyWVC Portal                          (My WVC | Wenatchee Valley College) Library Databases Primo Library Catalog Xerox Machines Your username will be the first initial of your first name, your full last name, and the last four digits of your SID  (Example: JSmith1234) and your email address would then be that username@student.wvc.edu (Example: JSmith1234@student.wvc.edu). Your password will be the same as your email password.

Email: Your username will be your email address.  Network passwords must not include any portion of your name and meet the following criteria: From 14 plus characters in length; Contain at least on capital letter; Contain at least one lower case letter; Contain at least one number and special character. Email URL: https://outlook.office.com/mail To set your password, click the Set/Reset/Unlock button here:             Set/Reset/Unlock

Canvas: Your username will be your SID.  Your password will be assigned. Click here for detailed instructions on how to login to Canvas.  Canvas URL: https://wvc.instructure.com

E-Tutoring: Instructions shown on the login screen eTutoring Online

 

A network logon account is provided to every student enrolled in a credit class. This account is required to access the Internet, Wi-Fi, email and computers across campus.

If you are experiencing difficulty with access, check with your instructor, or call the Helpdesk at (509) 682-6550.

Please note:  Your credentials are very important.  They allow you to access confidential information.  Please take adequate precautions to ensure your security.  Passwords expire periodically and your account will be locked after several unsuccessful logon attempts.  If you need to reset your password, you may be asked to provide identification.

Office365: https://portal.office.com

• This includes Office Online and the installation files to download Office on personal devices (tablets, laptops, computers) on up to 5 devices. You can use the web version on any device.
• Use your Network Access credentials to login to Office365

All students have been issued an e-mail account.  Access to email on campus is available through Outlook and off campus, through the Outlook Web App. 

Your WVC email address

On Campus Access

Log on to campus computers using your username and password. You can access your email through Outlook.

Off Campus Access

Students can access their email off campus by visiting https://outlook.office.com/mail and login with their email address and password. 

Device Email Setup

We recommend that you use the Outlook App which is available for download via the iOS App Store or Google Play.  Configuration instructions are available upon request.  Please click here for device email configuration instructions.

Spam Control

WVC has software that detects and quarantines most spam e-mail messages before they get to your Inbox. While no spam protection is perfect, we strive to provide students and staff with a great email experience.  If you have issues, questions, or concerns, please contact:

• Helpdesk (509) 682-6550

The Wenatchee Valley College Wi-Fi Network provides free wireless Internet access to any member of the college community with a student or staff logon account and a Wi-Fi capable device. 

Quick Connect If you're familiar with accessing Wi-Fi, go to your device Wi-Fi settings and select WVC WiFi. To login: Students - Use your WVC network username and password. For more information on Wi-Fi, continue reading the instructions below.

Where is wireless available? Wi-Fi access is widely available throughout both WVC campuses.  While most areas will have excellent coverage, there may be a few areas where signal is weak.

How do I connect my device? From a Wi-Fi capable device, open the Wi-Fi control panel on your laptop or device. Select WVC WiFi from the list of available connections. Your device will connect and redirect you to a browser for authentication. Login with your WVC username and password. (Staff will need to use their email address as their username.) After login, your device will be connected to the network. Your device should remember the settings and automatically connect when you are on campus.

Wi-Fi limitations: Consider the following issues when using the wireless network: Security: Although you are protected from threats on the open Internet by the WVC firewall, your computer is still vulnerable to other WVC wireless users.  Use this network at your own risk.  Protect yourself by loading current antivirus software on your computer.  Appropriate Use:  The Wi-Fi Network is intended to be used for educational, class related purposes.  Please refrain from using the Wi-Fi network for entertainment and personal use. Use Policy:  Users of the WVC wireless network (WVC Wi-Fi) are held to the WVC Computer Lab Policy, WVC Acceptable Use Policy, and all state and federal laws regarding acceptable use and copyright.  The Code of Student Conduct applies.  Printing: Wireless printing is not currently supported. Under no circumstances is it ever acceptable to physically plug your personal equipment into the WVC Network.

Where do I go for help? In the event that you are unable to access the WVC wireless network, please visit call the Helpdesk at (509) 682-6550. Please Note: Lab assistants are available to assist you with access to the network; however, they are not responsible for configuring your device.

What if I still can't login? Please make sure you have entered your network credentials correctly.  If you are unable to access the system using your correct username and password, please contact a lab assistant.  You may also call: The Helpdesk at (509) 682-6550

Note: Since wireless bandwidth is shared among all users connected within a given area, network speed may be noticeably slower when many people are using the wireless network.

• You can print from your personal device to the Virtual Printers on campus.
  
• You must be logged into the Wi-Fi.
• Click the link below to configure your device and follow the print instructions for your device.
• Select the printer with the PaperCut icon.
• Go to any Virtual Printer and swipe your badge to release your print job. (The first time you print, the printer will ask you to login with your network credentials.)

Configure Your Device